At Muluk, we respect your privacy and are committed to protecting your personal data. This policy explains what data we collect from you when you use our website, muluk-store.com , how we use and protect it, and your rights regarding it. By using the website or making any purchase, you agree to the terms outlined in this policy.
1. The data we collect
When you browse the site, create an account, or complete an order, we may collect the following data from you:
- Identity and contact information: Full name, phone number, email address.
- Shipping and billing details: Detailed address (governorate, city, street), billing details if available.
- Order data: Products you purchased, order history, purchase value.
- Payment data: In the case of electronic payment, payment data (card number, etc.) is processed directly through the approved payment gateway, and we do not store this data on our servers.
- Automatic data: IP address, browser and device type, pages visited, via cookies and analytics tools such as Google Analytics.
2. How we use your data
We use the data we collect for the following purposes:
- Fulfilling and delivering your orders and issuing invoices.
- Contacting you regarding the order status, or resolving any issue related to your order.
- Improve your experience on the site and personalize the content and offers shown to you.
- You will only receive marketing messages or promotional offers if you agree to them, and you can unsubscribe at any time.
- Analyzing site usage to develop services and improve performance.
- Compliance with legal and regulatory obligations.
3. Cookies
Our website uses cookies to improve your experience, save the contents of your shopping cart, remember your preferences, and analyze visitor traffic. You can control or disable cookie settings through your browser settings; however, disabling cookies may affect some website functionality.
4. Sharing data with third parties
We do not sell or rent your personal data to any third party for marketing purposes. We may only share your data with the following parties, and only to the extent necessary to provide our services:
- Shipping companies to deliver your orders to your address.
- Electronic payment gateways to complete payments securely.
- Technical service providers such as website hosting and analytics services, who are committed to protecting your data.
- Governmental or legal authorities if the law so requires.
5. Data Protection
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including using a secure (SSL) connection when entering sensitive data. However, the security of data transmission over the internet cannot be guaranteed 100%.
6. Data retention period
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, and tax requirements, after which it is deleted or securely anonymized.
7. Your rights regarding your data
You have the right to:
- View the personal data we hold about you.
- Request correction of any inaccurate data.
- Request that your data be deleted, subject to any legal obligations that require us to retain it for a certain period.
- Object to the use of your data for marketing purposes, and unsubscribe from the newsletter at any time.
To exercise any of these rights, you can contact us via the contact details shown below.
8. Children's privacy
Our website does not offer services to those under 18 years of age, and we do not knowingly collect personal data about children. If we become aware that we have collected data about a minor without parental consent, we will delete it immediately.
9. Amendments to this policy
We may update this Privacy Policy from time to time to reflect any legal or operational changes. Any modifications will be posted on this page with the date of last modification at the top, and we encourage you to review it periodically.
10. Contact us
If you have any questions regarding our privacy policy or wish to exercise any of your rights mentioned above, you can contact us via:
- Email: support@muluk-stote.com
- Phone number/WhatsApp: +971528957333
- Address: UAE – Dubai – Downtown Tower – Saudi Arabia – Riyadh